Pictured above: A walk through Joyce Kilmer Memorial Forest in WNC is a journey back in time through a magnificent forest with towering trees as old as 450 years. Some enormous tulip poplars (Liriodendron tulipifera) are more than 20 feet in circumference and stand over 100 feet tall.
Q: I want to know about fill in the blank and trees, are there any good resources you can recommend?
A: Yes, the Client Resources page on our website is an excellent place to start.
Q: What forms of payment you accept?
A: Cash, check, and/or credit card.
Q: Do you require a deposit?
A: Generally, no.
Q: Do you have a minimum charge?
A: Yes, the minimum charge for any removal and/or pruning job is $150.00 in most instances.
Q: When is payment due?
A: Payment in full is due within 15 days of receipt of invoice. You will only be invoiced after services have been rendered.
Q: Are you insured and how?
A: Yes, we proudly carry both general liability and workers’ compensation insurance. Learn why hiring a tree service without this vital insurance can be a recipe for financial disaster, then view RTS’ Certificate Of Insurance here.
Q: What’s the difference between a free estimate and a paid consultation?
A: Our estimate & consultation policy covers that in more detail.
Q: What’s an ISA Certified Arborist®?
A: An ISA Certified Arborist® is an individual who is trained in the art and science of planting, caring for, and maintaining individual trees. ISA certification is a nongovernmental, voluntary process by which individuals can document their base of knowledge. To earn the certification, he/she must have a certain level of full-time, eligible, practical work experience in arboriculture and/or a relevant degree and pass an exam. An ISA Certified Arborist® must also adhere to the ISA Certified Arborist® Code of Ethics and meet continuing education requirements to maintain his/her certification.
Q: Why hire a ISA Certified Arborist®?
A: An ISA Certified Arborist® is knowledgeable about the needs of trees, and is trained and equipped to provide proper care. Hiring an arborist is a decision that should not be taken lightly. Proper tree care is an investment that can lead to substantial returns. Well-cared for trees are attractive and can add considerable value to your property. Conversely, poorly maintained trees can be a significant liability. Pruning or removing trees, especially large trees, can be extremely dangerous work. Tree work should only be performed by those trained and equipped to work safely in trees.
Q: How soon can you get to my job?
A: During the busy season (Apr – Nov), it may take a month or longer to get to a larger job. An emergency and/or smaller job can typically be worked in sooner. More detailed info can be provided during the site visit.
Q: Do you offer any discounts?
A: Yes, a 15% discount is typically available for removal and/or pruning work performed Jan – Feb. More detailed info can be provided during the site visit.
Q: How do I get some wood chips from you?
A: If you contact us, we can put you on our list of people wanting wood chips. If we are in your area and you can accept them on short-notice, we can often deliver them for free to your location. Alternatively, special delivery arrangements can also be made for a modest fee.
Q: How did Royce become such a good climber?
Q: What is your ethos?
A: RTS believes in:
- Demonstrating honesty, fairness, and dependability in all client interactions
- Paying a living wage or higher to all of its employees
- Promoting the safety and well-being of our employees and clients by adhering to all applicable laws and maintaining the required insurance
- Applying International Society of Arboriculture (ISA) Best Management Practices (BMP) to its tree and plant health care services