Client Resources & FAQ


Client Resources

Common Forest Trees of North Carolina: How to Know Them is put out by the North Carolina Forest Service. Includes details on size, shape, range, and other characteristics of each species.

Tree Owner’s Manual, published by the USFS, highlights proper tree care from installation to maintenance, with many easily understood images and text.

Tree Care Tips, created and maintained by the TCIA, is packed with content designed to help homeowners care for their trees and protect their landscapes.

TreesAreGood, an ISA publication, helps increase awareness of the benefits of trees and provides homeowners and other tree owners with access to resources to help sustain trees in an urban environment.

The Arbor Day Foundation has excellent resources for putting the “right” tree in the right place.

The U.S. Drought Monitor map provides a summary of drought conditions across the United States and Puerto Rico. Often described as a blend of art and science, the map is updated weekly. Helpful to determine if supplemental watering is needed.

Organic Land Care (OLC) is a holistic approach to land care that improves the natural resources of a site by fostering cycling of resources, promoting ecological balance, and conserving biodiversity. Rutgers NJAES and the Northeast Organic Farming Association both offer comprehensive OLC resources.

Frequently Asked Questions (FAQ)

Q: What forms of payment does RTS accept?

A: Cash, check, and/or credit card.

Q: Does RTS have a minimum charge?

A: Yes, the minimum charge for any job is $100.

Q: When is payment due?

A: Payment in full is due upon receipt of the invoice. You will only be invoiced after services have been rendered.

Q: What’s the difference between a free estimate and a paid consultation?

A: A free estimate is available to those within our service area, who already have a good idea of what work they would like done; the site visit is typically limited to 30 minutes or less. A paid consultation is available to those outside of our service area and/or those who need additional professional services by an ISA Certified Arborist®; the base fee for a consultation is $100.

Q: Assuming I accept your estimate, how soon can you get to my job?

A: During the busy season (Apr – Nov), it may take a month or longer to get to a larger job. An emergency and/or smaller job can typically be worked in sooner. More detailed info can be provided during the site visit.

Q: Does the City of Asheville regulate the removal and/or pruning of trees?

A: Yes, and there are substantial fines for not complying with these ordinances. Applicability depends on where you live. Additional info can be found here (city limits) and here (designated historic district).

Q: Do you offer any discounts?

A: Yes, a 15% discount is typically available for non-PHC work (removal, pruning, etc.) performed Jan – Mar. More detailed info can be provided during the site visit.

Q: What’s the best time of year to prune a tree?

A: For several reasons, the dormant season is typically the best time to prune a tree.

Q: Does glyphosate (Roundup®) cause cancer?

A: No, according to the Nov 2017 results from the comprehensive Agricultural Health Study, which monitored the health of nearly 90,000 people in Iowa and North Carolina from 1993 to 2010.

Q: How did Royce become such a good climber?

A: Royce Clay – the man, the myth, the legend – was born with supernatural abilities.

Q: What is RTS’ ethos?

A: RTS believes in: